Refund policy

Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Returns must be approved by our customer service team before being sent back. Please contact dingmeuyue2003@163.com for return instructions.

If your return request is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us at any time regarding any return questions: dingmeuyue2003@163.com

Returns must be mailed to: Building 6, Haobainian Commercial Plaza, Gusu District, Suzhou City, Jiangsu Province, China.

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and resolve it.

 

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get the item you want is to return the item you currently have; once the return is accepted, simply make a separate purchase for the new item.

 

EU 14-Day Cooling-Off Period
Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. As mentioned above, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.
If you have not received your refund more than 15 business days after your return request was approved, please contact us at dingmeuyue2003@163.com.